frequently asked questions

how can we help?


there is no such thing as a silly question

How do I sign up to aiva?

Signing up to aiva is quick and easy. We’ve left you a trail of sign-up buttons across our website. Simply click on your favourite button, let us know a few things about your business and agree to our terms and conditions. In just a few minutes you’ll be on your way to attaining eternal happiness!


Don’t want to waste another second? Click here.

What information do I need to sign up to aiva?

At aiva we like to keep things simple. You won’t find any trick questions here!

We’ll start off easy with your business details i.e. name, type and web address. We’d also like to get to know you a bit, so we’ll need your name, email and contact details. Finally, set up your username and password and your good to go!

Ready to get started? Click here.

What information do I need to create a voucher?

The hardest thing you’ll have to do is deciding what your voucher will offer. The deal, the value add, incentive or just a gift voucher. From there it’s easy.

Grab your logo, a product photo, catchy offer name, inclusions, terms and conditions and redemption information. Most of this you can pull off your website! Then we’ll take you step-by-step through the process, you’ll be done in less than 10 minutes.

Stuck for ideas? Team aiva is happy to help.

How do I create a Stripe account?

Simply follow this link Stripe® Official | Payment Processing Platform for the Internet

Click on the ‘Start Now’ button to open an account.

Remember aiva fees include all your Stripe merchant fees – awesome!

How do I invite other businesses to sell my vouchers?

The aiva Dashboard is a magical place! Simply login and select Vouchers from the menu. You will see a button to invite other businesses to sell your vouchers. Just click and follow the steps. You select the vouchers you want your new partner to sell and the commission rate you will offer them.

Pop in their email address and we will send a request on your behalf and you are one step closer to eternal happiness.

How can I sell other businesses vouchers?

Ask like-minded businesses to send you an invite through the aiva Dashboard. Accept their terms and conditions and simply upload to your online store. Then sit back and watch the magic happen!

I am short on time or having problems setting up my vouchers - where can I get help?

We know DIY is not for everyone so check out our ‘done for you’ option. 

How much does aiva cost?

You can access all aiva’s features with our simple, pay-as-you-go pricing. Our 9% per transaction fee includes:

  • Everything you need to manage and distribute vouchers
  • No setup, ongoing or hidden fees
  • Includes payment gateway/merchant fees
  • Ongoing feature updates included

The avia fee is automatically deducted from the voucher transaction and the remaining balance instantly paid to you through your Stripe account.

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aiva made for everyone and everything

aiva for businesses

Sell your vouchers on your own website today!

Perfect for

Attractions, tours, cruises, restaurants & more!
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aiva for organisations

Sell your members vouchers on your own website today!

perfect for

Destination marketers, tourism organisations and more!
Click Here

It's quick, inexpensive, simple and smart. Ten minutes is all it takes to sign-up and upload your first voucher. Eternal happiness awaits!


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